Sunday, April 13, 2014

National Electronic Funds Transfer System - Procedural Guidelines

NATIONAL ELECTRONIC FUNDS TRANSFER (NEFT) SYSTEM

1. Introduction

Reserve Bank of India has introduced an electronic funds transfer system called "National Electronic Funds Transfer” System (hereinafter referred to as "NEFT System" or "NEFT" or “System”, as appropriate). A set of procedures to be followed by various stakeholders to the system are detailed in this document.

2. Objective

The objective of the NEFT System is to establish an electronic funds transfer system to facilitate an efficient, secure, economical, reliable and expeditious system of funds transfer and clearing in the banking sector throughout India, and to relieve the stress on the existing paper based funds transfer and clearing system.

3. Definitions

In these Procedural Guidelines, unless the context otherwise requires :

(a) "Acceptance" means execution of payment instruction.

(b) "Bank" means a banking company as defined in Section 5 of the Banking Regulation Act, 1949, and includes the State Bank of India, constituted by the State Bank of India Act, 1955, a subsidiary bank constituted under the State Bank of India (Subsidiary Banks) Act, 1959, a corresponding new bank under Section 3 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and a corresponding new bank constituted under the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1980, a co-operative bank, as defined in Section 56 of Part V of the Banking Regulation Act, 1949 (AACS) and such other banks as may be specified from time to time.

(c) "Beneficiary" means the person designated as such, and to whose account payment is directed to be made in a payment instruction.

(d) "Beneficiary / Destination Bank / Branch" means the branch of the bank / branch identified in a payment instruction which is maintaining the account of the beneficiary.

(e) "NEFT Clearing Centre" means any office designated by the Nodal Department for receiving, processing and sending the NEFT SFMS message and the debiting and crediting of accounts of the participating banks and institutions for settlement of payment obligations or one or more of these functions. The National Clearing Cell, Reserve Bank of India, Nariman Point, Mumbai has been designated as the NEFT Clearing Centre (NCC) for purposes of the NEFT System.

(f) "NEFT SFMS message" means an electronic Structured Financial Messaging Solution (SFMS) message containing a batch of NEFT payment instructions for funds transfer, processed and consolidated in the manner specified for transmission of payment instructions from NEFT Service Centre to the NEFT Clearing Centre.

(g) "NEFT Service Centre" means an office or branch of a bank in a centre designated by that bank to be responsible for processing, sending or receiving NEFT SFMS message on behalf of that bank in that Centre and to do all other functions entrusted to a NEFT Service Centre by or under these guidelines. NEFT Service Centre is referred to as "Sending NEFT Service Centre" when it originates an NEFT SFMS message for funds transfer. NEFT Service Centre is referred to as "Receiving NEFT Service Centre" when it receives a NEFT SFMS message from the NEFT Clearing Centre.

(h) "NEFT System" means the National Electronic Funds Transfer System established by these guidelines for carrying out inter-bank funds transfers within India (and from India to Nepal), and providing for settlement of payment obligations arising out of such funds transfers, among the participating banks.

(i) "Execution" of a payment instruction in relation to a sending bank means the transmission or sending of the payment instruction by it to the NEFT Service Centre; in relation to a Service Centre it means transmission of the consolidated payment instruction in the encrypted NEFT SFMS message to the NEFT Clearing Centre.

(j) "Funds Transfer" means the series of transactions beginning with the issue of originator's payment instruction to the sending bank and completed by acceptance of payment instruction by the beneficiary's bank for the purpose of making payment to the beneficiary of the instruction.

(k) "Nodal Department" means the Department of Payment and Settlement Systems of Reserve Bank of India, NEFT Clearing Centre and the Mumbai Regional Office of the Reserve Bank of India which are responsible for implementation, administration and supervision of the NEFT System.

(l) "Notified" means communicated electronically or in writing.

(m) "Originator / Sender" means the person who issues a payment instruction to the sending bank.

(n) "Participating Bank” means a bank admitted for participating in the NEFT System pursuant to Paragraph 3.1 of these Guidelines and whose Letter of Admission has not been cancelled.

(o) "Payment Instruction" means an unconditional instruction issued by an originator in writing or transmitted electronically to a sending bank to effect a funds transfer for a certain sum of money expressed in Indian Rupees, to the designated account of a designated beneficiary by debiting correspondingly an account of the originator or through remittance of cash.

(p) "Public Sector Bank" means State Bank of India, constituted by the State Bank of India Act, 1955, subsidiary banks constituted under the State Bank of India (Subsidiary Banks) Act, 1959, the banks constituted under Section 3 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and the banks constituted under Section 3 of the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1980. IDBI Bank has since been classified as a Public Sector Bank.

(q) "Reserve Bank of India" means the Reserve Bank of India or RBI established under the Reserve Bank of India Act, 1934 (2 of 1934).

(r) "Security Procedure" means the set of procedural guidelines at Paragraphs under the Sections of these Guidelines for the purpose of :

(i) verifying that a payment instruction, a communication authorising a payment instruction or a NEFT Data File is authorised by the person from whom it purports to be authorised; and

(ii) detecting error in the transmission or the content of a payment instruction, a communication or a NEFT SFMS message.

(s) "Sending / Originating Bank" means the branch of a bank, which receives payment instruction from its customer or any other person for transfer of funds to the account with another bank participating in NEFT. When the originator is a participating institution, reference to sending bank shall be construed as referring to the NEFT Service Centre.

(t) "Settlement Account" means an account maintained by a participating bank or institution for the purpose of settlement of payment obligations under the NEFT System.

(u) "Valid Reasons of Non-payment" are the reasons due to which the beneficiary bank fails to or cannot make payment to the beneficiary. Some illustrative reasons are :

(i) Beneficiary not having an account with the beneficiary bank

(ii) Account number indicated in the payment instruction not matching with the number as recorded at the beneficiary bank.

(iii) Dislocation of work due to circumstances beyond the control of the beneficiary bank such as earthquake, fire, etc., at the place where the beneficiary's account details are maintained, etc.

(iv) Any other valid reason preventing passage of the credit – such as a court order restraining operations on the Beneficiary's account. The reason shall be explicitly indicated.

(v) "SFMS Message" means an electronic Structured Financial Messaging Solution (SFMS) message containing a batch of payment instructions for funds transfer, processed and consolidated in the manner specified for transmission of payment instructions and communication related thereto.

(w) "Credit" means credit received by the NEFT member through the NEFT System, which has to be ultimately credited to the account of the beneficiary customer at the concerned branch of the beneficiary bank, after due verification thereof.

(x) "IFSC" means Indian Financial System Code used to identify a participating bank branch in the NEFT SFMS message.

4. Coverage

These procedural guidelines shall apply to all NEFT-enabled participating banks / and branches in the system as notified by Reserve Bank of India from time to time on its official website at the link http://www.rbi.org.in/Scripts/neft.aspx.

5. Procedure for Participation

(i) Admission : To be eligible to apply for admission as a participating bank, an applicant –

(a) shall be a bank. Regional Rural Banks (RRBs) can also participate through their sponsor bank in accordance with the guidelines issued by RBI.

(b) shall be a member of the Real Time Gross Settlement (RTGS) System.

(c) shall have installed SFMS.

(d) shall meet the other prescribed eligibility criteria / conditions which are notified by RBI from time to time (eligibility criteria for the present is indicated in Annexure IV).

Provided that, all or any of the above conditions may be relaxed or dispensed with, if so decided by the Reserve Bank of India.

List of participant banks and bank-branches will be displayed on website of Reserve Bank of India under the link http://www.rbi.org.in/Scripts/neft.aspx.

Any bank or institution desirous of participating in the NEFT System as a participating bank may submit to the Regional Director, Reserve Bank of India, Mumbai Regional Office, Shahid Bhagat Singh Marg, Fort, Mumbai – 400 001, duly authenticated application, containing full particulars in the form specified at Annexure I (Form : NEFT-IA). Every application shall be accompanied by an undertaking in the specified form to abide by the Procedural Guidelines in the event of admission.

Letter of Admission as specified in Annexure II (Form : NEFT-IB) to every bank admitted to the NEFT System will be issued by Reserve Bank of India.

(ii) Suspension :

(a) If a participating bank has defaulted in meeting its settlement obligations or paying any charges or fees or complying with any procedural guideline provisions or for any reasons specified at paragraph 5(iv), the Letter of Admission issued to it is liable to be kept under suspension for such period as may be specified in the order of suspension.

(b) Every order of suspension shall be notified immediately to all the participating banks and institutions including the bank or institution against which the order of suspension is passed.

(c) An order of suspension may be reviewed and may be revoked at any time by the Reserve Bank of India upon representation received from the concerned bank or on its own. Every revocation shall be notified immediately to all participating banks.

(d) A participating bank shall not, while any order of suspension is in force against it, be entitled to send or receive any NEFT message or otherwise to effect any funds transfer in the NEFT System.

(e) Provided that a suspension shall not affect the obligations of the suspended bank or institution, whether incurred before or after the suspension.

(iii) Withdrawal from Participation :

(a) Any participating bank or institution may, by giving a notice of one month to the Regional Director, Reserve Bank of India, Mumbai Regional Office, withdraw from participating in NEFT System.

(b) No notice under these guidelines shall be effective unless it is given in writing and before the expiry of one month from the date of receipt of notice by the Regional Director, Reserve Bank of India, Mumbai Regional Office, Shahid Bhagat Singh Marg, Fort, Mumbai – 400 001.

(c) Notwithstanding its withdrawal, a bank shall discharge all its payment obligations arising out of fund transfers attributable to it, whether effected before or after the withdrawal became effective.

(d) The withdrawal of any participating bank shall be notified to all the participating banks by the Regional Director, Reserve Bank of India, Mumbai Regional Office, Shahid Bhagat Singh Marg, Fort, Mumbai - 400 001.

(iv) Cancellation of Letter of Admission : Letter of admission issued to a bank may be cancelled by the Reserve Bank on it being satisfied that such bank has –

(a) defaulted in complying with any Regulations / Procedural Guidelines / admission terms and conditions / instructions issued from time to time.

(b) been placed under an order of moratorium or an order prohibiting acceptance of fresh deposits or an order of winding up or in respect of which a provisional liquidator has been appointed.

(c) stopped or suspended payment of its debts.

(d) failed to get the order of suspension passed against it under Regulation 8(e) of the Uniform Regulations and Rules for Bankers' Clearing Houses (URRBCH) revoked within a period of three months from the date of order of suspension.

(e) has conducted its transactions in the NEFT System in a manner prejudicial / detrimental to the interest, integrity or efficiency of the System.

No order of cancellation shall be passed without first giving an opportunity of hearing to the bank concerned.

Every order of cancellation shall be notified to the respective bank and also to all other participating banks in the NEFT System.

Notwithstanding the order of cancellation of Letter of Admission passed against it, such bank shall discharge all its payment obligations arising out of the funds transfers effected in the NEFT System.

6. Process Flow

The parties to a funds transfer under this NEFT System are the sending bank, the sending Service Centre, the NEFT Clearing Centre, the receiving Service Centre and the beneficiary branch.

(i) Request for NEFT by a Bank Customer / Any Person

(a) A bank customer (i.e. sender or originator) desirous of remitting funds under the system shall submit an "NEFT Application Form" (to be designed by the participating bank) authorising the sending bank to debit the sender's account and transfer funds to the beneficiary as specified in the Model NEFT Application Form (Annexure III). The application could be submitted either in physical form or electronically.

(b) The payment instruction given by the sender / originator shall be in compliance with the provisions contained in Paragraph 8 (Rights and Obligations) of these guidelines. Banks shall ensure that the senders / originators are made aware of the rights and obligations of participants in NEFT system contained in Paragraph 8.

(c) A transaction within the NEFT system will be said to have been initiated when the sending bank accepts a payment instruction issued by the sender.

(d) If in a single payment instruction, the sender directs payments to several beneficiaries, each payment direction shall be treated as a separate payment instruction.

(e) A bank branch may reject a customer's request for funds transfer when, in the opinion of the sending branch –

the customer has not placed funds at the disposal of the sending bank; or funds placed is not adequate to cover the sum to be remitted and the service charge; or

the beneficiary details given in the NEFT Application Form are not adequate to identify beneficiary by the beneficiary bank. The essential elements of beneficiary's identification are:
Beneficiary's Name :
Beneficiary's Branch Name :
Beneficiary's Bank Name :
Beneficiary's Account Type :
Beneficiary's Account No. :
Beneficiary's Branch IFSC :

(f) The sending bank shall prominently display at its premises / on its website for the benefit of customers providing information, inter-alia, the cut-off timings up to which it shall receive the NEFT application forms from its customers for different settlements and the likely timings of the settlements by the NEFT Clearing Centre. Any payment instruction received after the cut-off time shall be included for the next available settlement either on the same NEFT day or the next NEFT day.

(g) In order to facilitate cash remittances through NEFT up to ` 50,000/- for persons who are not having account with the originating bank, the originating banks are required to collect the full details of remitters, including complete address and telephone number, etc., in order to comply with the Wire Transfer Guidelines. These details need to be keyed in the Sender's details field provided in NEFT outward debit message with transaction code 50 for identification. A Special Account may need to be opened for this purpose at the originating branches to route the cash transactions and that Special Account Number should be given while originating a Cash Transaction. This account would also facilitate the handling of returned NEFT transactions. The returns would automatically be credited to the Special Account in a Straight through Processing (STP) environment.

(h) In order to facilitate workers' remittances from India to Nepal for bank customers and persons not having bank accounts in India, Indo Nepal Remittance Facility Scheme has been introduced. An originator under the system shall indicate the IFSC of the Payment Systems Group, State Bank of India (SBIN0004430) as the Beneficiary Branch's IFSC No. in field no. 5569 with account number 2399468044302 and transaction type / code as 51 to identify the remittances meant for Nepal. At Nepal end, the remittances would be distributed through the branches of Nepal SBI Bank Ltd. (NSBL) or their money transfer agent, Prabhu Money Transfer Ltd., by picking up the beneficiary information from the inward message. Funds settlement will take place through the rupee account of the NSBL maintained with SBI, Mumbai Main Branch. The Procedural Guidelines for Indo-Nepal Remittance Facility Scheme available on the website of Reserve Bank of India may be referred for further details.

(i) In case of payments towards Credit Card dues, customers would be required to furnish the 16 digit Credit Card Number as the Beneficiary's account number, the Beneficiary's account type as 52 and the beneficiary bank's IFSC will be the IFSC of the branch responsible for handing these card bill payments. The card issuing banks may designate a branch for accepting such payments and communicate the IFSC of the designated branch to their credit card customers.

(ii) Data Entry at the Sending Bank Branch

The sending bank branch shall prepare the SFMS message as and when the applications for funds transfer is received and arrange to send the message to NEFT Service Centre till the cut off time for the batch.

(iii) Processing / Data Upload at Sending NEFT Service Centre

The sending NEFT Service Centre shall accept the messages received from branches / customers through net banking platform if these are complete / in order and received within cut-off time or reject the same if the messages are incomplete / not confirming to the parameters specified.

(iv) Transmission / Submission of NEFT Message to the NEFT Clearing Centre

The sending Service Centre shall transmit the NEFT SFMS message to the NEFT Clearing Centre by using the communication network designated by Reserve Bank of India.

(v) Processing and Transmission of NEFT Message to the Beneficiary Banks

After consolidating all NEFT messages received from originating banks, the NEFT Clearing Centre shall process the data, arrive at fund settlement, send the fund file to Deposit Accounts Department (DAD), RBI for settlement and after settlement is over, send beneficiaries' details / data to each beneficiary bank for affording credit to the beneficiaries' accounts. Banks which have no transactions will get a batch wise 'nil' transactions report and a summary report at the end of the day indicating all inward transactions received by them during the day.

NEFT messages generated for destination banks will be transmitted to the NEFT Service Centre of each beneficiary bank using SFMS.

(vi) Data Validation at the Receiving NEFT Service Centre

On receipt of the NEFT message, the receiving NEFT Service Centre shall process these files and forward them to the beneficiary branches using SFMS. Alternatively, the receiving NEFT Service Centre may use the Straight Through Processing (STP) interface available in SFMS and upload these NEFT messages to their internal banking solution directly, to afford the credits to the beneficiary accounts centrally.

(vii) Payment to Beneficiary

The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary.

(viii) Revocation of Payment Instruction

A payment instruction issued for execution shall become irrevocable when it is executed by the sending bank. Any revocation, after the payment instruction is executed by the sending bank shall not be binding on any other party in the NEFT system.

(ix) Acknowledgement / Positive Confirmation by the Beneficiary Bank and Return in Case of Non-Credit

NEFT presently functions with a Batch+2 (B+2) return cycle. The B+2 return discipline would require banks to afford credit to the beneficiaries' account immediately upon completion of a batch else return the transactions within two hours of completion of the batch settlement, if it is not possible to afford credits to the beneficiaries, for any reason. Therefore, an inward credit message which is not returned within two hours from the time at which the payment instructions are processed at NEFT Centre (B+2) is treated to have been completed and credit afforded to the beneficiary's account by the beneficiary branch. It is, therefore, vital that uneffected credits are re-transmitted back as return NEFT transactions in the immediate next batch itself.

In addition to this, in order to facilitate the originator of NEFT to receive a confirmation of credit being afforded to Beneficiary's account, the originator may indicate his / her mobile number or email-id in his / her NEFT application while initiating the transaction. After successfully crediting the Beneficiary's account, the beneficiary bank will send a Credit Acknowledgement message indicating “credited to customers' account” to the originating bank through NEFT Service Centre. The originating banks after receiving the positive confirmation message from the beneficiary bank, shall initiate a mobile SMS or generate an e-mail to the originator to convey the fate of the transaction.

(x) Sender to be Advised in Case of Returns

If the beneficiary specified in the sender's payment instruction fails to get payment through the NEFT system for some valid reasons, the sender shall be informed immediately after the sending bank gets the returned NEFT. The sending bank shall also arrange to make payment to the sender by crediting the account of the sender or otherwise placing funds at the disposal of the sender. The originating bank shall provide the description “NEFT-Return” in the pass book / account statement of the originator whose NEFT transaction is returned.

In case of returns pertaining to the outward transactions initiated by a non-customer, the initiator to be advised immediately by referring to the contact details provided, earlier, and funds to be kept at his / her disposal.

(xi) Beneficiary to be Advised of the Receipt of Funds

After crediting the account of the beneficiary, the beneficiary bank shall advise the beneficiary of the funds received. The Account Statement / Pass Book entry or any online messaging system shall indicate briefly the source of funds as well. For this purpose, the mandatory field 6091 which contains the remitter's name shall be picked up for the source of credit and information contained shall be printed in the Account Statement / Pass Book. Banks originating transactions shall ensure proper and meaningful details are provided in this field. Description of field 6091 is

M  6091  Sending customer a/c name    50x    Sender's account name

(xii) Holidays

NEFT will function on all the RTGS working days and the banks participating in NEFT are required to participate on all such working days. The list of holidays for RTGS / NEFT is available in the website of RBI at http://www.rbi.org.in/scripts/HolidayMatrixDisplay.aspx.

7. Inter-Bank Settlement

(i) Inter-bank Funds Settlement at Reserve Bank : Every participating bank and admitted institution shall open and maintain in the NEFT Clearing Centre, Mumbai, a settlement account for settlement of payment obligations arising under the funds transfer executed under the NEFT system.

(ii) Finality of Settlement : The settlement so arrived by through multilateral netting shall be final and irrevocable, in terms of section 23 of the “Payment and Settlement Systems Act, 2007” as soon as the same is determined in terms of the procedures notified by RBI.

(iii) Settlement and Default Handling Procedure : Aspects relating to finality of settlement and default handling in the event of failure-to-settle situations will be in accordance with the Directive on Settlement and Default Handling Procedures issued by RBI and as duly amended from time to time.

The continued eligibility of a bank to participate shall be reviewed in case of permanent default by a member bank. Default will be considered permanent if the process of recalculation provided as part of the default handling procedure is necessitated in respect of a participant bank on more than three occasions in a calendar month. The number of occasions shall be calculated separately for each multilateral and deferred net settlement system.

8. Rights and Obligations

(i) General Rights and Obligations of Sender / Originator, Participating Banks or Institutions

Every participating bank or institution shall maintain the security, integrity and efficiency of the System.

(ii) Rights and Obligations of the Sender / Originator

(a) Funds transfer instruction shall be issued by the sender / originator in a manner prescribed by the participant bank.

(b) The format shall be complete and contain all requisite particulars. The sender or the originator shall be responsible for the accuracy of the particulars given in the payment instructions and special care should be taken for account number of the beneficiary, etc.

(c) The sender / originator shall be bound by any payment instruction executed by the bank if the bank had executed the payment instruction in good faith and in compliance with the security procedure, provided that the sender / originator shall not be bound by any payment instruction executed by the bank, if he proves that the same was not issued by him and that it was caused either by negligence or a fraudulent act of any employee of the bank.

(d) The sender / originator shall ensure availability of funds in his / her account or remit cash while issuing the payment instruction to his / her bank.

(e) The payment instruction shall become irrevocable once it is executed by the bank. The bank is not bound by any notice of revocation unless it is not in compliance with the security procedure.

(f) In the event of any delay or loss on account of error, negligence or fraud on the part of an employee of the beneficiary bank in the completion of funds transfer pursuant to receipt of payment instruction by the beneficiary bank leading to delayed payment to the beneficiary, the beneficiary bank shall pay compensation (at current RBI LAF Repo Rate plus two percent) for the period of delay. In the event of delay in return of funds transfer instruction for any reason whatsoever, the beneficiary bank shall refund the amount together with interest (at current RBI LAF Repo Rate plus two percent) till the date of refund.

(g) During the NEFT operating hours, originating banks shall endeavour to put through the request for NEFT transactions received by them, either online or across the counters, preferably in the next available batch, but, in any case, not exceeding two hours from the time of receipt of requests. In the likelihood of any delay / possible delay in adhering to this requirement, the sender / originator shall be informed of the delay / possible delay and the reasons for the same.

(h) Customers can complain to the Banking Ombudsman if the complaint is not resolved to his / her satisfaction within thirty days.

(iii) Rights and Obligations of Sending Bank

(a) The Bank shall execute a payment instruction issued by the customer, after due verification with reference to the security procedure for its authenticity, unless –

the funds available in the account of the sender / originator is not adequate to comply with the payment instruction.
the payment instruction is incomplete or it is not issued in the prescribed form.
the payment instruction cannot be executed on account of court order / attachment, etc.
the bank has reason to believe that the payment instruction is issued to carry out an unlawful transaction
the payment instruction cannot be executed under the NEFT System.
(b) No payment instruction issued by the sender / originator shall be binding on the sending bank until the bank has accepted it. The onus of ensuring credits to the Non Resident External (NRE) account, comply with the extant Foreign Exchange Management Act (FEMA) Regulations and the Wire Transfer Guidelines rest with the sending bank. The sending bank shall therefore ensure that such remittances are eligible to be credited to NRE accounts in India under the said Act and guidelines. In such cases, the account type number 40 is to be used to enable the beneficiary bank to identify that the funds proposed to be credited to the beneficiaries' account represent foreign inward remittance / eligible to be remitted abroad.

(c) The sending bank shall not execute a payment instruction without complying with the security procedure.

(d) If the funds transfer is not complete before end of the particular NEFT batch timing as specified by the customer, the bank shall advise the customer.

(e) No payment instruction shall be accepted for execution in the NEFT System, if the beneficiary's bank / branch is not a participating bank or institution.

(f) The sending bank shall be responsible for the accuracy of the transaction as furnished / originated by the sender.

(g) The sending bank shall not be entitled to bind any other participants in the NEFT System with any "special circumstances" attached to a payment instruction accepted by it.

(h) The sending bank shall maintain record of all payment instructions executed by it for a period of ten years in terms of instructions issued by RBI under the PSS Act, 2007 on the preservation of information / data / record pertaining to payment system applications.

(i) The sending bank shall, upon completion of funds transfer of a payment instruction, furnish to the originator on request by him, a duly authenticated record of the transaction.

(j) The participating banks shall reconcile the transactions on a daily basis with reference to the settlements / settlement details made available by the NEFT centre and the bank account details by RBI, DAD, Mumbai.

(iv) Obligations of the Sending NEFT Service Centre

(a) The sending NEFT Service Centre shall be responsible for the accuracy of the contents of the NEFT SFMS message and the authenticity of the payment instructions contained therein as received by the NEFT Centre, in compliance with the security procedure.

(b) The sending NEFT Service Centre of a bank shall be responsible for settlement of all payment obligations in regard to payment instructions executed by the branches of the bank, compliance to the security procedure and adherence to the prescribed time schedules for such settlements.

(c) The sending NEFT Service Centre shall ensure, before execution of any NEFT SFMS message that the balance in its settlement account is adequate to cover its settlement obligation and ensure that the ceiling, if any, specified for it is not exceeded and the requirement of collateral if specified by the Nodal Department is adequate for execution of the NEFT SFMS message originated by it.

(d) The sending NEFT Service Centre shall generate, dispatch and maintain records of transaction in accordance with procedure specified.

(e) The sending bank's Service Centre shall set up a Customer Facilitation Centre (CFC). The CFC shall ensure that complaints received from customers are resolved promptly. It would be the responsibility of the participating banks to ensure that all the transactions originated have been reflected in their account as also the transaction details have been received for all credits received by them in their current account. Such a mechanism would ensure reconciliation of daily batch-wise NEFT outward and inward transactions with that of the final settlement details. Mismatch, if any, shall be investigated and promptly followed up with the NEFT Clearing Centre.

(v) Obligations of NEFT Clearing Centre

The NEFT Clearing Centre shall comply with the time schedule, process and sort the SFMS messages bank-wise and after debiting / crediting the settlement accounts with the corresponding value, transmit the NEFT SFMS messages to the respective receiving NEFT Service Centres. The NEFT Clearing Centre shall generate, dispatch and maintain records of transactions.

The Clearing Centre shall maintain record of all payment instructions processed by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.

(vi) Obligations of the Receiving NEFT Service Centre

(a) The Receiving NEFT Service Centre shall be responsible for receiving NEFT SFMS message from the NEFT Clearing Centre in accordance with procedure and time schedules specified.

(b) The Receiving NEFT Service Centre shall process the NEFT SFMS message in compliance with the SFMS procedure and sort the payment instructions into branch-wise lots and transmit to the respective branches for execution in accordance with the time schedule. Alternatively, the Receiving NEFT Service Centre may use the Straight Through Processing (STP) interface available in SFMS and upload these NEFT messages to their internal banking solution directly, to afford the credits to the beneficiaries account centrally.

(c) The Receiving NEFT Service Centre shall generate, dispatch and maintain records of transactions. It would be the responsibility of the participating banks to ensure that all the transactions originated have been reflected in their account as also the transaction details have been received for all credits received by them in their current account. Such a mechanism would ensure reconciliation of daily batch-wise NEFT outward and inward transactions with that of the final settlement details. Mismatch, if any, shall be investigated and promptly followed up with the NEFT Clearing Centre

(vii) Rights and Obligation of Beneficiary Bank

(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –

The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account.
No credit could be afforded to the Beneficiary's account for any other reasons.
(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.

(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.

(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.

(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.

9. Service Charges

The service charges to be levied by the originating banks would be in terms of the instructions issued from time to time under the framework of charges to be levied by the banks for offering various electronic products

There are no processing charges levied by the NEFT Clearing Centre up to March 31, 2011. The same would be reviewed periodically. The RBI may, if it so desires in future, decide to levy any other charge / fee as also the quantum thereof. Beneficiary Banks would not claim service charge for passing on the credit to the beneficiaries.

10. Dispute Resolution Mechanism

The mechanism for resolution of disputes will be in accordance with the Directive on Dispute Resolution Mechanism issued by RBI and as duly amended from time to time.

Customer Facilitation Centres – NEFT (updated as on Feb 08, 2014)

CUSTOMER FACILITATION CENTRE -NEFT

CUSTOMER FACILITATION CENTRE -NEFT
SL NO. BANK PHONE/FAX
1 ABHYUDAYA COOP BANK Tel: 022-25260172
Fax: 022-25260179
2 ABU DHABI COMMERCIAL BANK Tel: 022-39534101 /103/107/125 /126 and
66364324
Fax: 022-39534106
3 THE AKOLA DISTRICT CENTRAL
COOPERATIVE BANK Ltd.
Tel: 0724-2425604
Fax: 0724-2414372
4 ALLAHABAD BANK Tel:022-22679600, 022-22679854
Fax: 022-2267 9859
5 ALMORA URBAN CO-OPERATIVE BANK LTD. Tel: 05962 231947,230743
Fax: 05962 237703
6 ANDHRA PRAGATI GRAMEEN BANK Tel: 08562 222018
Fax: 08562 244169, 222017
7 ANDHRA BANK Tel: 022-22610228
Fax: 022-22610106
8 APNA SAHAKARI BANK LTD Tel: 24103313
Fax: 24101788
9 AUSTRALIA AND NEW ZEALAND BANKING
GROUP LIMITED.
Tel: 022-33620073
Fax: 022-33621994
10 AXIS BANK Tel: 022 - 24253479 /24253493
Fax: 022 - 24254400
11 B N PARIBAS BANK Tel: 022- 61964645 / 61964646 / 61964640 /
61964642
Fax: 022-61964670
12 BANK INTERNASIONAL INDONESIA Tel : 022- 67303422 / 67303423
Fax no.+91-22-67303444
13 BANK OF AMERICA Tel: 044 4290 4526/4711/4527/4525
Fax:044 4352891114 BANK OF BAHREIN & KUWAIT Tel:
22880038/22823698/99
EPBX – 22823698 / 99 Extn: 246/238
Fax: 022-22841416
15 BANK OF BARODA Tel: 022 - 67592721 / 67592719
/ 66981559
Fax: 022-66981591
16 BANK OF CEYLON Tel: 044 39519907/044 39519902/044
28190972
Fax:
044 39519900 /044 2819075
17 BANK OF INDIA Tel: 022-22820749
Fax:
022-22830489
18 BANK OF MAHARASHTRA Tel: 022 22780324
022 22780325
Fax: 022 22780330
19 BANK OF TOKYO-MITSUBISHI Tel: 011-43641453/ 011-43641453
Fax: NIL
20 BARCLAYS BANK Tel: 022-67416181 / 61276237 / 61276236 /
67416160 / 61276243
Fax: 022-61276240
21 BASSEIN CATHOLIC CO-OP BANK Tel: 0250-2322449 / 2324449 / 2321955
ARCELLA CARVALHO/SWEJAL DSILVA -
0250-2324941 /
BRIJDINA R. COUTINHO- 0250-2322449 /
2324449 / 232053
VINODCHANDRA B VYAS- 0250-2321955 /
Fax: 0250 – 2322511
22 CANARA BANK Tel: 022-22690581/22691157/22690465
Fax: 022-22690675
23 CAPITAL LOCAL AREA BANK LTD. Tel: 0181-5051111,5052222
Fax: 0181-5053333
24 CATHOLIC SYRIAN BANK Tel: 0484-6460171,6460159,6460167
Fax: 0484-236274725 CENTRAL BANK OF INDIA Tel: 022-22612008
Fax: 022-22626861
26 CHINATRUST COMMERCIAL BANK Tel: 011 43688888 , 233560001
Fax: 43688873 and 23731815
27 CITI BANK Tel: 022-40005706/022-40005922/022-
40015618
Fax:NIL
28 CITIZEN CREDIT COOP BANK Tel: 22658969 / 22658970
Fax: 22671632
29 CITY UNION BANK Tel:
044-28297905
Fax: 28297100
30 COMMONWEALTH BANK OF AUSTRALIA Tel: +91 22 61390100
Fax: +91 22 61390200
31 CORPORATION BANK Tel: 080-26941565
Fax: 080-26941515
32 CREDIT AGRICOLE CORP N INVSMNT BANK Tel: 022 67371030 /02267371031
Fax: 02266351813
33 CREDIT SUISSE AG Tel: +91 22 6777 3417 / 6777 3658
Fax: +91 22 6777 3545
34 DENA BANK Tel: 022- 26545426 /26545440
Fax: 022- 26545474
35 DEUTSCHE BANK Tel: Naren Vaidee :- 022- 71803683
Ganesh Pawar :- 022- 66706054
Anil Naidu :- 022- 66706119
Leena Shinde :- 022- 66706309
Fax:
02266706905,02266706906,02271806911
36 DEVELOPMENT BANK OF SINGAPORE Tel: 66131299 / 67528364 / 66388883
Fax: 66388897
37 DEVELOPMENT CREDIT BANK Tel: 022-66848361, 022-66848341, 022-
66848361, 022-66448211
Fax: 022-66848222/022-66848222/022-
66848222/022-66848222
38 DHANALAXMI BANK Tel: 0487 6454226 , 0487 6454227Fax: Nil
39 DICGC Tel: 23062680, 23084121
Fax: 23018165, 23015662
40 DOMBIVLI NAGARI SAHAKARI BANK LTD Tel: 0251-2875000-9, 0251-2875077/78/79
Fax: 0251-2875085
41 FIRSTRAND BANK Tel: 022-66258682/8685/8685
Fax: 022-66258676
42 GOPINATH PATIL PARSIK JANATA
SAHAKARI BANK LTD
Tel: 022-25456500 , Extn. 6529, 6509
Fax: 022-25456580, 25456565
43 GURGAON GRAMIN BANL LTD. Tel: 0124-2576507
Fax: 0124-2576505
44 HDFC BANK LTD. Tel: 022-30752044/ 022-30752053 /022-
30751922 / 022-30751947
Fax: 022-25799814
45 HONG KONG & SHANGHAI BANK Tel: 022-67115833/66834905/67115814
Fax: 022-66536004
46 HSBC BANK OMAN SAOG Tel: 66324848 (Ext. 116/171/157)
Fax: 22875626
47 ICICI BANK LTD. Tel: 022-28307777 & 040-23128000
Fax: 022-66466000
48 IDBI BANK Tel: 022-6690 8505 / 8506 / 8507 / 8508.
Fax: 022- 6690 8444
49 INDIAN BANK Tel: 044 - 2813 4163/ 2813 4135
Fax: 044 - 2813 4177
50 INDIAN OVERSEAS BANK Tel:
044-28584896, 28889397
Fax: 044-28523372
51 INDUS-IND BANK Tel: 022 - 66803271, 72, 73 & 74
Fax: 022 - 66412318
52 INDUSTRIAL AND COMMERCIAL BANK OF
CHINA LIMITED
Tel: 022-33155931 ; 022- 33155928
Fax: 022-33155934
53 ING VYSYA BANK Tel: 080 - 25005257 / 58 / 59 / 60
Fax: 080 - 2500525854 JALGAON JANATA SAHAKARI Tel: 0257-2235534/0257-2234794
Fax: 0257-2232175
55 JALGAON PEOPLE’S COOPERATIVE BANK
LTD
Tel: 0257-2227711-16
Fax: Nil
56 JANATA SAHAKARI BANK LTD (PUNE) Tel: 020-24481789
Fax: 020-24453940
57 JANKALYAN SAHAKARI BANK Tel: 25222582/ 25246804
Reshma Gurav 25264123
Ravindra Bhusare 25264123
Brijesh Naik 25264122
Chandraksha Devadiga 25264122
Sagar Gala 25264151
Prakash Bhor 25264111
Fax: 25230266
58 JANASEVA SAHAKARI BANK (BORIVLI) LTD Tel : 022- 28914747, 28914747, 28333522
Fax: Nil
59 JANSEVA SHAHKARI BANK LTD. PUNE Tel: 020 2440097
Fax: 020 2440096
60 JP MORGAN CHASE BANK Tel: 022-61573837/3842/3653/3432
Fax: 022-
66466204/66466542/61574027/61254602/612
54673
61 KALLAPPANNA AWADE ICH JANATA
SAHAKARI BANK
Tel: 0230 2427263
Fax: 0230 2432926
62 KAPOL COOPERATIVE BANK Tel: 26125904/6/7
Fax: 26125912
63 KARNATAKA BANK Tel: 022 - 22823031/32
Fax: 022 - 22876265
64 KARNATAKA VIKAS GRAMEEN BANK Tel: 0836 – 2442204
Fax: 0836 2796843
65 KARUR VYSYA BANK Tel: 022- 22654261 / 22654260
Fax: 022-22612761
66 KOTAK MAHINDRA BANK Tel:(022) 66056612/66056611/66056599/
66056574/66056575
Fax: (022) 66466548/6759484067 KURMANCHAL NAGAR SAHKARI BANK LTD Tel: 05942-263574
Fax : Nil
68 MAHANAGAR COOP BANK Tel: 022- 24710952 / 24710962 / 24710821
Fax: 022 - 24710982 / 2470 3319
69 MASHREQ BANK Tel: 022-66327200, 66327300, 66327301
Fax: 022-66301554
70 MIZUHO CORPORATE BANK LTD Tel: 022-22886638/9,22828760-65
Fax: 022-22886640/22828774
71 MAHARASHTRA STATE COOPERATIVE BANK
LTD
Tel: 022 22800653, 22800654, 22822216
Fax: 022 22042484, 022 22821211
72 MUMBAI DISTRICT CENTRAL C0-OP BANK Tel: 022 -22617160 / 22617150
Fax: 022 -22696647 / 22617151
73 NAGPUR NAGRIK (NNSB LTD*) Tel: 0712-2764313 ,2761386
Fax: 0712-2735748
74 NATIONAL AUSTRALIA BANK Tel - 022 61988238 , 022 61988249
Fax : Nil
75 NEW INDIA CO-OPERATIVE BANK Tel: 6626 4306
Fax: 6626 4302
76 NKGSB BANK Tel: 022-67545022
Fax: 022-23811676
77 NORTH MALBAR GRAMIN BANK Tel: 0497 2702423
Fax: 0497 2705039
78 NUTAN NAGARIK SAHAKARI BANK Tel: 079-26445229
Fax: 079-26564715
79 ORIENTAL BANK OF COMMERCE Tel: 022-43434691/43434690
Fax: 022-24385800
80 PRATHAMA BANK Tel: 0591-2455179/178/180
Fax: 0591-2455175
81 PRIME CO OPERATIVE BANK LTD Tel: 0261-2463500\600\800
Fax: 0261-2463500\600\800
82 PUNJAB AND MAHARASHTRA BANK COOP
LTD
Tel: 022-67804145, 022-67804123.
Fax: 022-61284321.
83 PUNJAB AND SIND BANK Tel: 022-22059421 022-22059407
Fax: 022-2206573284 PUNJAB NATIONAL BANK Tel: 022 22627511
Fax: 022 22610781
85 RABOBANK INTERNATIONAL (CCRB) Tel: 22097890/22097900/22097881
/2209788
Fax: 22015591/22015591/22015591
/22015591
86 RAJKOT NAGARIK SAHAKARI BANK LTD Tel: 0281 – 2233916/17/18 Ext. No.260/206
0281 – 2222054
Fax: 0281 – 2238524
87 RESERVE BANK OF INDIA Tel:
022-22021544
022-22882197
Fax:
022-22817327
SFMS help for technical support related to
NEFT
022-27595536 /022-27595537
88 SBER BANK Tel: 011-40048888, 40048886, 40048887
Fax: 011-40048899
89 SHINHAN BANK Tel:(022) 61992000
Fax: Nil
90 SHRI CHHATRAPATI RAJARSHI SHAHU
URBAN CO-OP. BANK LTD.
Tel - 2442-229772, 2442-228961
Fax : Nil
91 SOCIETE GENERALE Tel: +91 - 22 - 6630 9500
Fax: +91 - 22 - 2204 5459
92 SOLAPUR JANATA SAHAKARI BANK LIMITED Tel - 0217 2741100
Fax : 0217 2741100
93 SOUTH INDIAN BANK Tel: 022-22611209
Fax: 022-22614749
94 STANDARD CHARTERED BANK Tel: 044-25349075 / 2534 9227 / 2534 9315
Fax: 044-25349150
95 STATE BANK OF BIKANER AND JAIPUR Tel: 022-32228215, 27561477, 27561478
Fax: 022-27561479
96 STATE BANK OF HYDERABAD Tel: 022 27566211/209/208
Fax: 022 2756621297 STATE BANK OF INDIA Tel: 022 –
27561665/27573270/27573506/27560743
Fax: 022 - 27561664
98 STATE BANK OF MAURITIUS Tel: 022-43028888/801/802
Fax: 022-22842966
99 STATE BANK OF MYSORE Tel: 022-27560665,022-32255907
Fax: 022-27560666
100 STATE BANK OF PATIALA Tel: 022-27561303/4
Fax: 022-27561305
101 STATE BANK OF TRAVANCORE Tel: 022-27564755/54/53/52
Fax: 022-27564742
102 SUMITOMO MITSUI BANKING CORPORATION Tel - +91-11-47689255
Fax - +91-11-47689222
103 SYNDICATE BANK Tel: 022 22653157 / 022 22653158
Fax: 022 22653156
104 TAMILNADU MERCENTILE BANK Tel: 044-28131092/28131091
Fax: 044-28131015
105 THANE BHARAT SAHAKARI BANK LTD Tel: 022-25404747/50/51
Fax: 022-25372909
106 THE ANDHRA PRADESH STATE COOP BANK
LTD
Tel: M.Veera Reddy
(DGM) Banking
Head Office
Hyderabad - 040-24685511
Ch. Samba Siva Rao(DGM) Treasury
Head Office Hyderabad - 040-24685591
CH S D SatyaVani (AGM) RTGS & NEFT
Sections Head Office Hyderabad 040-4685579
K Rajeshwar Rao (Manager)Head Office;
Hyderabad - 040-24685579
V .Bhaskar Rao (Manager) Head Office
Hyderabad - 040-24685579K.R.K Sharma (Manager) Head Office
Hyderabad- 040-24685579
Fax: 040-23443825
107 THE A.P. MAHESH CO-OP URBAN BANK LTD. Tel: 23432711/23432712
Fax: 23432713/23432714
108 THE AHMEDABAD MERC COOP BANK Tel: 079-26426582-84-88
Fax: 079-26564863
109 THE BANK OF NOVA SCOTIA Tel: 022 6636 4200
Fax: 022 2287 3125
110 THE BHARAT COOPERATIVE BANK Tel: 2261890106/ 107
Fax: 2261890295
111 THE COSMOS CO-OP. BANK Tel: 022-43606057
Fax: 022-24385241
112 THE DELHI STATE COOPERATIVE BANK LTD Tel. No. 011-23272447, 011-23281875,
23272447
Fax: Nil
113 THE FEDERAL BANK Tel: 0484-6461887
0484-2634615
0484-2634644
Fax: 0484-2609705
114 THE GADCHIROLI DISTRICT CENTRAL
COOPERATIVE BANK LTD
Tel: 07132-232965,233438,233570
Fax: 07132-232444
115 THE GREATER BOMBAY CO-OP. BANK LTD Tel: 22655596
Fax: 22676544
116 THE GUJARAT STATE CO-OPERATIVE BANK
LTD
Tel: 079-25351970/71/72
Fax: 079-25350636
117 THE JAMMU & KASHMIR BANK Tel: +91-8803001937 /+91-194-2481930-35
Fax: Nil
118 THE KALUPUR COMM COOP BANK Tel: 079-27582020 to 27582026
Fax: 079-27544450, 079-27582033
119 THE KALYAN JANATA SAHAKARI BANK Tel: 0251-2219009 / 0251-2219030 / 0251-
2219024
Fax: 0251-2219025/ 0251-2211624
120 THE KANGRA COOPERATIVE BANK LTD Tel: 011-23582056
Fax: 011-23582056121 THE KANGRA CENTRAL COOPERATIVE
BANK LIMITED
Tel: 01976260021
Fax:01976260441
122 THE KARAD URBAN COOP BANK LTD Tel: 022-24171471
Fax: 022-24171471
123 THE KARNATAKA STATE COOP APEX BANK Tel: 08022976614
Fax: 08026672325
124 THE LAKSHMI VILAS BANK Tel: 22043398
Fax: Nil
125 THE MEHSANA URBAN COOPERATIVE BANK
LTD
Tel: 02762-240761
Fax: 02762-245206
126 THE MUNICIPAL CO OPERATIVE BANK LTD
MUMBAI
Tel: 22616911/12
Fax: 22610192
127 THE NAINITAL BANK LTD Tel: 011-23583041/23583040
Fax: 011-23580322
128 THE NASIK MERCHANTS CO-OP BANK LTD. Tel: 0253-2308210 and 0253-2308213
Fax: 0253-2308210
129 THE RAJASTHAN STATE COOPERATIVE
BANK LTD.
Tel: 0141-2744704
Fax: 0141-2744812
130 THE RATNAKAR BANK Tel: 022 6115 6300 to 99
Fax: Nil
131 THE ROYAL BANK OF SCOTLAND Tel: Sujit Goswami - + 91 22 4043 7400
Jitin Hiranandani n- +91 22 6754 8864
Kasif Shaikh- +91 22 6754 8783
Manas Pal - +91 22 6754 8797
Vibhor Sharma- +91 22 6754 8784
RTGS/NEFT Support-+91 22 6754
8784/8665/8189
Fax: Jitin Hiranandani-
022 6754 8051
Kasif Shaikh - 022 6754 8051
Manas Pal-022 6754 8051
Vibhor Sharma-022 6754 8051132 THE SAHEBRAO DESHMUKH CO-OP. BANK
LTD.
Tel : Manoj D. Phansekar 022-28522514/15
Laxman M. Deshmukh- 022-28522514/15
Ankush G. Mane- Tel No. : 28520369
133 THE SARASWAT CO-OPERATIVE BANK Tel: 022-27891142, 27891143
Fax: 022-49103438, 27895865
134 THE SEVA VIKAS CO-OPERATIVE BANK LTD Tel: 020-27412289;
020-27413371
Fax: 020-27416237
135 THE SHAMRAO VITHAL COOP BANK Tel: 022-71991201 TO 022-71991208
Fax: 022-71991209
136 THE SUTEX COOPERATIVE BANK Tel: 02612632519 , 02612632027,
02612632028
Fax: 02612632026, 02612632519
137 THE SURAT DISTRICT CO OPERATIVE BANK
LTD.
Tel: 0261-2597730,2594739
Fax: 0261-2597738
138 THE SURAT PEOPLE’S CO-OP BANK Tel: (0261) 2464 621 - 624
Fax: 0261) 2464 577, 2464 592
139 THE TAMIL NADU STATE APEX COOP. BANK
LTD
Tel:
KIRUTHIGA R.J. 044-25358859
PURUSHOTHAMAN N 044-25358859
CHANDRASEKAR G 044-25302308
USHA S 044-25340973
MONAHARANGASAMY K 044-25340973
KAMARAJ B 044-25340973
SRINIVASAN L 044-25340973
Fax:
KIRUTHIGA R.J. 044-25340508
PURUSHOTHAMAN N 044-25340508
CHANDRASEKAR G 044-25340508
USHA S 044-25354422
MONAHARANGASAMY K 044-25354422
KAMARAJ B 044-25354422
SRINIVASAN L 044-25354422
140 THE THANE DISTRICT CENTRAL
COOPERATIVE BANK
Tel: 02225433510Fax: NIL
141 THE THANE JANATA SAHAKARI BANK Tel: 022 25838527
Fax: 022 28538498
142 THE VARACHHA CO-OP. BANK LTD. Tel: 261-4008146/47
Fax: 0261-4008152
143 THE VASAI VIKAS SAHAKARI BANK LTD Tel: 0250-2323270
Fax: NIL
144 THE VISHWESHWAR SAHAKARI BANK LTD,
PUNE
Tel: 020-24271397/020-24261755/020-
24262745
Fax: 020-24260577
145 THE WEST BENGAL STATE COOPERATIVE
BANK LTD
Tel: 03322481781,22488491/92
Fax: 03322481728/8488
146 TUMKUR GRAIN MERCHANTS’S
COOPERATIEV BANK Ltd.
Tel : 0816-4021102/03, 0816-2257636
Fax : 0816-2255905
147 UBS AG Tel: 022-6155 6501 / 6155 6522 / 6155 6540
Fax: 022-6155 6298
148 UCO BANK Tel: 022-6654-7342,7343,7344 & 7359
Fax: 022-6654-7355
149 UNION BANK OF INDIA Tel: 22028828/22896587-10
Fax: 22836797
150 UNITED BANK OF INDIA Tel: 033-2248 9792
Fax: 033-2248 2196
151 UNITED OVERSEAS BANK LIMITED Tel : 022-42472814, 11, 12, 15
Fax no.- 022 26591133
152 VIJAYA BANK Tel: 080 25592451
(Direct) 080 25592451
Fax: 080 25593378
153 WESTPAC BANKING CORPORATION Tel: 022-66271050 ; 022 66 27 1061
Fax : 022-66271002154 WOORI Tel: A Mohanraj- 044-33466952/044-3466995
S. Stanley Manohar- 044-33466951/044-
33466995
Ji Cheong Park- 044-33466903/044-33466994
Man Sik Kwan- 044-33466906/044-33466992
Fax: A Mohanraj- '+9144-33466995
S. Stanley Manohar- '+9144-33466995
Ji Cheong Park- '+9144-33466994
Man Sik Kwan- '+9144-33466992
155 YES BANK For Customers :
Contact No. - 18002000.
For Banks:
022-33477374, 022- 33477228 & 0124-
4619119
156 ZILA SAHAKARI BANK LTD GHAZIABAD Tel : 0120-2824884
Fax : Nil

Friday, April 11, 2014

SUGAM (ITR-4S)

SUGAM (ITR-4S) 
Sugam - Presumptive Business Income tax Return 

English 
Hindi 

English Instructions  

ITR 3

ITR-3
For Individuals/HUFs being partners in firms and not carrying out business or profession under any proprietorship

English  
Hindi  

English InstructionsHindi Instructions

ITR 2 2013 to 14

ITR-2
For Individuals and HUFs not having Income from Business or Profession 2013 -14

English  
Hindi  

English InstructionsHindi Instructions 

ITR 2

ITR-2
For Individuals and HUFs not having Income from Business or Profession 2014 -15

English  
Hindi  

English Instructions 

ITR 1 Individual Income tax Return

ITR-1 SAHAJ Indian Individual Income tax Return 2014 - 2015

English 
Hindi  



English Instructions 

Indian Individual Income tax Return 2013-2014

Indian Individual Income tax Return

ITR-1 SAHAJ Indian Individual Income tax Return 2012 to 2013

English 
Hindi  

Print Specifications for SAHAJ & SUGAM  

English Instructions 
Hindi Instructions 

Who can use this Return Form

This Return Form is to be used by an individual whose total income for the assessment year 2012-13 includes:- 

(a) Income from Salary/ Pension; or 
(b) Income from One House Property (excluding cases where loss is brought forward from previous years); or 
(c) Income from Other Sources (excluding Winning from Lottery and Income from Race Horses)

Who cannot use this Return Form

This Return Form cannot be used by any resident having any asset (including financial interest in any entity) located outside India or signing authority in any account located outside India.



How do I make online tax payment sitting at home/office?

How do I make online tax payment sitting at home/office?

1. Open a net-banking account with any of the banks listed
above.
2. Go to website www.incometaxindia.gov.in , click on ‘pay taxes
on-line’.
3. Fill in the required challan online. Help is available on screen
as FAQ, downloads etc.
4. Make tax payment through net-banking account online.
5. A challan counterfoil will be available instantaneously on the
screen with CIN (challan identification number). The Challan
Identification Number (CIN) on this counterfoil should be
quoted in Return of Income.
6. Print the counterfoil and also save it in the computer if
required.
7. Check if your payment has reached the Income Tax
Department at
https://tin.tin.nsdl.com/oltas/servlet/QueryTaxpayer .